Welcome to our FAQ section! We’ve compiled answers to the most common questions about our stylish products and seamless shopping experience. At Mischbarli Shop, we’re committed to making your fashion journey as effortless as our global delivery service.
Product Questions
What types of products does Mischbarli Shop offer?
We specialize in contemporary fashion essentials including:
- Stylish footwear (Boat Shoes, Boots, Flats, Heels, Loafers, Sandals)
- Trendy bags and accessories (Backpacks, Handbags, Duffle Bags, Lumbar Packs, Luggage)
- Fashionable clothing (Dresses, Hoodies & Sweatshirts, Pants, Coats & Outerwear)
- Perfect finishing touches (Hats, Travel Accessories)
How do I know what size to order?
Each product page includes detailed size charts to help you find your perfect fit. We recommend comparing your measurements with our charts for the best results. If you’re between sizes or need specific advice, our style-conscious customer service team at [email protected] can provide personalized recommendations.
Are your products ethically sourced?
At Mischbarli Shop, we carefully select suppliers who share our commitment to quality and ethical production. While we don’t manufacture our own products, we maintain high standards for all items in our collections.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure, convenient transactions worldwide.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. Your payment information is processed securely through our trusted payment gateways and is never stored on our servers.
Can I modify or cancel my order after placing it?
We process orders quickly (within 1-2 business days) to get your fashion finds to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process yet.
Shipping & Delivery
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Delivered in 10-15 business days after dispatch via DHL or FedEx
- Free Shipping: Available for orders $50+, delivered within 15-25 business days after dispatch via EMS
Where do you ship?
We proudly offer seamless global delivery to most countries worldwide (excluding some Asian and remote regions). If you’re unsure about delivery to your location, our customer service team can provide specific information.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to follow your package’s journey to your doorstep. If you have any questions about your shipment, don’t hesitate to reach out to us.
What if my package is delayed?
While we carefully estimate delivery times, occasional delays can occur due to customs processing or other factors beyond our control. If your package is significantly delayed, please contact us at [email protected] and we’ll investigate with the shipping carrier.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unworn, undamaged, and in their original packaging with all tags attached. Because we know finding your signature style sometimes takes a second try!
How do I initiate a return?
Please email our customer service team at [email protected] with your order number and the items you wish to return. We’ll provide you with return instructions and the appropriate address for your location.
Are return shipping costs covered?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method as we can’t be responsible for items lost in return transit.
How long does it take to process my refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be credited to your original payment method. You’ll receive an email notification once your refund has been processed.
Customer Service
How can I contact customer service?
Our style-conscious customer service team is always ready to help at [email protected]. We typically respond within 24-48 hours during business days.
Where is Mischbarli Shop located?
Our headquarters is located at 2204 Fieldcrest Road, Brentwood, US 11717. While we maintain the personal touch of our Brentwood roots, we’re proud to serve fashion lovers worldwide.
Still have questions? We’re here to help you complete your perfect look. Contact us at [email protected] and experience fashion that travels as well as you do.